Frequently Asked Questions




Ask us a question

  • Experiencing Financial Difficulty?
  • What number should I call to make a claim?
  • How do I register for my portal?
  • I have forgotten my security questions, what should I do?
  • I have forgotten my password, what should I do?
  • How do I send my documents?
  • Where do I get my web reference number from?
  • I have not received a call before my policy was cancelled?
  • Does my policy cover driving other cars?
  • Premium Credit – payment/amendment queries
  • Can I use my no claims discount on more than one policy/vehicle?
  • Why do we need to know about a gap in cover?
  • Why would I need to SORN my vehicle if it is on my driveway?
  • Can I have a receipt or invoice for what I have paid?
  • Do you offer multi vehicle policies?
  • Do I have a cooling off period of 14 days to cancel my policy?
  • I am unable to amend my current registration number to a cherished/private plate on the portal?
  • Can I put my insurance on hold whilst I am away/not using the vehicle?
  • How do I get my proof of no claims bonus?
  • When can I expect to receive a renewal price?
  • Why is my vehicle not appearing as insured on the Motor Insurance Database?
  • Where can I find my Legal Expenses Cover contact number?
  • Where can I find my Excess Protection contact number?
  • Where can I find my Replacement Hire Vehicle contact number?
  • Where can I find my Key Cover contact number?
  • Where can I find my Licence Defence contact number?
  • Where can I find my Tools In Transit Cover contact number?
  • Where can I find my Breakdown Cover contact number?